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Server Issues Impacting Gravity

September 19, 2023 at 7:28 AM UTC

Gravity Node

Resolved in under a minute.

Investigating - We are investigating a potential issue that might affect the uptime of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information. This issue is currently impacting website and cPanel-hosted email services.

Mitigating - We have isolated the issue and are actively working on a resolution

Mitigating - This ongoing issue is caused by a sustained outage of several network fiber providers - we are tracking the status of service restoration and hope to have service restored. Again, we sincerely apologize for any disruption this has caused. We do not have an exact ETA at this point – the absolute worst case resolution timeline is by 6 AM PST. More updates will be published on this page if we have any further information.

Mitigating - We’re still tracking the stable of upstream network restoration - we do not have any further ETA or updates to share at this time but will relay any information as soon as possible. Our team is available at support@cynderhost.com and through the ticket portal for any queries. However, we do not have any further information or timeline to share beyond what has is posted on this page. Once services have been restored, we will provide a complete post-mortem and compensation.

Mitigating - Our team continues to monitor and pursue alternative resolution strategies for service restoration. Please be assured that email MTA will attempt to retry the delivery of emails in the event a server is unreachable. You will not lose any data or emails.

Last updated: September 19, 2023 at 2:18 PM UTC