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Service Issue Impacting Proton

November 10, 2021 at 11:32 PM UTC

Proton Node CynderHost Website

Resolved after 1h 26m of downtime. November 11, 2021 at 12:59 AM UTC

Investigating - We are investigating a potential issue that might affect the availability of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information, and rest assured we wlll be working towards a resolution ASAP. Please reach out to support@cynderhost.com with any questions or concerns

Update - We have isolated the issue and are working on a resolution.

Update - We are continuing to work towards a resolution- we thank you for your patience

Update - We are continuing to resolve the issues impacting Proton - we expect an ETA of 15-30 minutes at most.

Update - (4:27 PM PST) We are continuing to work towards a full resolution - the cause of this outage is an issue affecting multiple upstream carriers. More updates will be provided shortly - thank you for your patience.

Update - (4:47 PM PST) At this time we have no further information to provide - however, rest assured we’re all hands on deck in continuing to resolve all issues ASAP.

Recovering - (4:57 PM PST) We’re starting to see a full recovery now. We estimate everything will be working as expected in 1-3 minutes. Thank you for your patience.

Resolved - At this time, we’re marking this incident as resolved as all monitors have returned to normal. We apologize once again for any disruption to your business - we take this very seriously and rest assured we’ll be making sure this does not happen again. Please reach out with any questions. A post mortem will be published and posted here once avaliable.

Post Mortem - We are publishing a interim Post Mortem for the issue, found here: https://status.cynderhost.com/pages/november-10th-proton-outage-post-mortem/

Last updated: November 14, 2021 at 5:17 PM UTC